From the initial contact we make with our clients in the Blue Mountains and Hawkesbury, we try to find out what their expectations are around what they’re going to get out of the solar system and that’ll almost always involve going to the site, meeting them face-to-face, getting a good understanding of what the site’s like and just managing their expectations about what it’s going to achieve.
If they’re looking at other solar systems online or from other providers, they might see a system that is $3,000 or $4,000 and it’s just not going to do what they think it might do. Being able to have a face-to-face with the client and explain the pros and cons of what we offer, versus what that system might offer, gives them a better understanding of what solar can do to help them.
The importance of researching about Solar
There’s a lot of misinformation online about what’s good and what’s bad. So again, being able to have a face-to-face discussion with a customer is always helpful. People that do more research before we get there and before we start the conversation is always beneficial because the more educated the customer is, the more they understand and the more research a customer can do and the better the understanding they have of the products that are out there, the better the decision they will make at the end of the day.
Planning on going solar but you’re not sure where to start? E-Smart can help you with that. Contact us today for more information.
